Shipping Information and Policy
- UPS Ground - $8.95
- UPS 2nd Day Air - $10.95
- UPS Priority Overnight - $24.95
You must insure the email address that you provide to us is accurate before completing your order. Gemtree Creative Designs uses the email address you provide to send you email confirming your order and estimated delivery date as well as another email that tells you when your order has shipped. All orders are packaged and drop shipped by our supplier unless you are purchasing custom silver jewelry made at Gemtree Creative Designs by special order or from our existing stock. When purchasing non-Custom jewelry Gemtree will provide you with the tracking number provided by our supplier in the same email that is sent to notify you your order has shipped. When purchasing custom jewelry either by special order or from our existing stock Gemtree Creative Designs will pack and ship the order, Gemtree Creative Designs will also provide order and shipping confirmation via email along with and tracking numbers for the shipment.
Orders received after 10:00AM MST will usually be shipped the following day. UPS is the carrier used for all non-Custom orders drop shipped by our supplier. All orders over $50.00 receive a complimentary upgrade to UPS 2nd day air, normally a $10.95 charge, at our standard $8.95 shipping rate. All non-Custom orders under $50.00 that are drop shipped by our supplier will be shipped UPS ground at the $8.95 rate unless you purchase UPS 2nd Day Air at the $10.95 rate or UPS Priority Overnight at the $24.95 rate. We provide flat rate shipping which means you pay the same low rate regardless of the size or weight of your order. And orders over $1,000 will receive an upgrade to UPS Priority Overnight for our standard $8.95 ground rate charge.
After Hours Orders
Orders placed outside business hours are received when our offices open. (For example, orders placed online Monday evening after 5:30 p.m. central time will be received Tuesday morning — Priority Overnight orders will ship same-day that Tuesday, and all other orders will typically ship by Wednesday.
If you select and pay for one of the expedited
shipping methods and unexpected issues prevent timely deliveries,
our policy is to timely communicate with you regarding the delays.
Numerous situations can prevent shipment of a standard shipping order within the normal 1-2 business day period including: orders not in stock, virtual inventory stock depletion and other order issues originating at our supplier. In any event, if your expedited order can not ship within the first whole business day, or standard shipping order is not to ship within 10 business days, we send you a communication of the estimated time and that you can cancel the order if you do not want to wait on the delayed shipping.
When Payments are Charged
The charge for your order will not be applied to your method of payment until the order ships unless the payment is made using our PayPal option. PayPal orders are charged at the time of order, prior to your order being shipped.
IMPORTANT INFORMATION REGARDING OUR DELIVERY REQUIREMENTS
All shipments carry complimentary shipping insurance that is paid for by Gemtree Creative Designs. We do this to protect the valuable merchandise being shipped against loss or damage. ALL SHIPMENTS WILL REQUIRE A SIGNATURE AT THE TIME OF DELIVERY TO ACKNOWLEDGE YOUR ACCEPTANCE OF YOUR ORDER PURCHASED FROM GEMTREE CREATIVE DESIGNS. IF YOU REFUSE DELIVERY FOR ANY OTHER REASON OTHER THAN SHIPPING DAMAGE THAT IS APPARENT AT THE TIME OF DELIVERY THE SHIPPING CHARGES WILL NOT BE REFUNDED AND YOU WILL INCURE A 25% RESTOCKING FEE. IF THERE IS SHIPPING DAMAGE THAT IS APPARENT AT THE TIME OF DELIVERY YOU ARE AUTHORIZED TO REFUSE DELIVERY ON THE CONDITION YOU NOTIFY US BY PHONE WITHIN 24 HOURS OF THE DELIVERY ATTEMPT. IF YOU COMPLY WITH THIS CONDITION YOU WILL BE GIVEN A CHOICE OF 1) A FULL REFUND OF ALL CHARGES, OR 2) A REPLACEMENT OF THE ORDER, INCLUDING SHIPPING, AT NO CHARGE.
THIS POLICY IS APPLICABLE REGARDLESS OF ANY SHIPPING INSURANCE PURCHASED BY GEMTREE CREATIVE DESIGNS, FOR THE BENEFIT OF GEMTREE CREATIVE DESIGNS, TO ELIMINATE THE MONITARY LOSS, OR RISK OF MONITARY LOSS, ASSOCIATED WITH MERCHANDISE IN YOUR ORDER THAT IS LOST OR DAMAGED DURING SHIPMENT BY THE CARRIER. The risk of loss and title for all products purchased by you and shipped by Gemtree Creative Designs or its supplier(s) pass to you upon Gemtree Creative Designs' or its suppliers delivery to the carrier for delivery by the carrier to your specified delivery address. The risk of loss and title for all products purchased by you and shipped directly by one of Gemtree Creative Designs’ vendors pass from such vendor to you upon such vendor's delivery to the carrier for delivery by the carrier to your specified delivery address. Notwithstanding the agreement that risk of loss for any package passes to you upon delivery to the carrier, to accommodate our customers, Gemtree Creative Designs will assume responsibility for any damage or loss in transit or for non-delivery, provided that Gemtree Creative Designs receives a written notice of claim within the earlier to occur of (i) fifteen (15) days from the order date, (ii) fifteen (15) days from the shipment day, or (iii) ten (10) days from the date when the shipment was delivered to your specified delivery address. Gemtree Creative Designs’ assumption of responsibility for damage or loss in transit or for non-delivery terminates if a written claim is not timely received by Gemtree Creative Designs. In any event, Gemtree Creative Designs’ responsibility is limited to either replacement of the merchandise or at Gemtree Creative Designs’ sole option, return of the purchase price and shipping charges. Once the package is delivered to your specified delivery address, Gemtree Creative Designs’ assumption of responsibility for non-delivery terminates. If your order requires signature confirmation, any order signed for at your specified delivery address is conclusively deemed delivered. If your order requires delivery confirmation, a final scan reflecting delivery to your designated delivery location conclusively establishes such delivery.